Agentic AI company Hyro has now raised a total of $95 million. Its agents, which automate call center workflows, are used by health systems including Intermountain Healthcare, Bon Secours Mercy Health, Hackensack Meridian Health, Baptist Health and Sutter Health.
Sutter Health is rolling out Hyro’s AI agents, which give patients 24/7 support for things like scheduling, prescription refills and billing questions. These agents aim to make routine healthcare interactions faster and easier, while also freeing up staff to handle more complex cases and providing data insights to improve the overall patient experience.
Sheila Bond, MD, talked about the latest trends regarding integration of AI in healthcare.
Patient communications platform Artera teamed up with healthcare AI startup Hyro to launch a new chatbot-style assistant for providers’ websites. Using the information already available on the provider’s website, the chatbot can answer patients’ questions 24/7. Some sample questions include “What are the office hours for the radiology department?” and “Where do I park for my visit?”
Hyro — a New York-based startup selling a conversational AI platform for providers — recently closed a $20 million Series B funding round. The platform is "mostly plug-and-play" and requires minimal effort and resources from providers, CEO Israel Krush said.